Mainlab Customer Service Center:
Server and Network Administration around the Clock

All customers are able to access our Mainlab Customer Service Center (CSC) any time in order to administrate their IT equipment.

Overview of the most frequented sections of the CSC:

Traffic Accounting
View all data transfered to and from your IT system.
Remote Services - Server Reset
Submit your server reset request via online form. The IT system will be rebooted by a data center technician in turn.
Remote Services - Intelligent Hands Services
This tool allows you to request further remote services than mere server resets. These first level (intelligent hand) services will be carried out by data center technicians on site.
Visit / Delivery Notification
Pre-register your visit or any delivery at the data center.
Guidelines
Information about remote services and data center access.
DNS Administration System
Download Center
In this section you can download different documents concerning data centers or matters of general administration in PDF format.

Security & Safety Regulations

Personal login data as well as additional security passwords and passphrases, for instance for remote service requests, maintain a high level of security. Additional safety regulations at each data center location complete security measures.