| Colocation: Service Overview |
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Number of units in shared rack: |
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1 to 42 |
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Data Center Location: |
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Power Consumption: |
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per kWh |
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Remote Services inclusive per month: |
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1 Server Reset |
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Remote Services available per day: |
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24 hours |
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Facility Access: |
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24 / 7 / 365 |
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Managed Services - Monitoring: |
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with extra charge |
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Managed Services -
Hardware / Software Maintenance: |
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with extra charge |
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Further Managed Services:
KVM over IP, Masterswitch, Backup Solutions, Disaster Recovery, High Availability, Loadbalancing, etc. |
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with extra charge |
| Colocation: Technical Details of Data Center, Security |
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Redundant n+1 power supply design per rack
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yes |
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Power supply of each unit:
Power ports available at one of two power circuits per rack, no power subdistribution allowed, number of power ports according to the details of the service offer |
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yes |
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Technical specifications of data center:
- Emergency power supply generators
- Redundant UPS emergency power supply (n+1)
- Additional emergency diesel power supply generators
- Downflow cooling system control units
- 2 mirrored high performance water cooling systems
- Additional separate smoke alarm system
- Fogtec high pressure fog fire fighting system
- Very early smoke detection apparatus |
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inclusive |
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Security:
- Access control via electronic security card
- Visual verification of all visiting persons
- CCTV-System (for main areas)
- Extensive area and door alarm system
- 2 separate entry-points for fibers / power lines
- Delivery and RMA management
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inclusive |
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Service Level
for technical equipment and security: |
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100% |
| IP Transit: Service Overview |
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IP Transit /
data transfer inclusive per customer: |
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1,000 gigabytes
per customer |
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Upgrade of inclusive data transfer: |
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additional traffic packages
(extra charge) |
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Accounting method: |
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by volume |
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Accounting of data transfer: |
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per gigabyte |
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Other accounting methods (Flat, Average, 95 Perc.): |
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(optional)
extra charge |
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Data transfer volume will be recorded via: |
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MRTG, in + out |
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Broadband, redundand connectivity to all upstreams connected to the Mainlab IP-Backbone: |
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yes |
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Service Level for IP Transit availability: |
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yes |
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Rental credits - according to SLA: |
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yes |
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Static Routing: |
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inclusive |
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Dynamic Routing
(BGP4, own router required): |
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(optional)
extra charge |
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Reverse DNS: |
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inclusive |
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Number of switchports - 100 Mbps Fast Ethernet: |
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1 |
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Number of backup ports (spanning tree): |
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(optional)
extra charge |
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CAT-5 cabling
(between transfer point [=server] and switch/router): |
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yes |
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IP-addresses included:
(IPv6-Adressen without limits according to demand) |
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2 |
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Dedicated VLAN and subnet per customer: |
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(optional)
extra charge |
| Support |
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Free e-mail support by Mainlab: |
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during business hours |
| Customer Service Center CSC |
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Access to the Mainlab Customer Service Center: |
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yes |
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Traffic Control (current MRTG readings): |
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yes |
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Accounting traffic : |
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yes |
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DNS Administration System: |
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yes |
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Mainlab Download Center: |
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yes |
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Online forms for requesting server resets, other remote services, visit notifications etc.: |
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yes |
| Service Fees for Colocation & IP-Transit Services |
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Setup: |
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895,00 EUR |
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Monthly Fee: |
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895,00 EUR |
| Infrastructure & Power / Fees for non-inclusive Services |
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Power (incl. infrastructural allocations): |
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included, max. 8 Ampere
(see service details) |
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Per exceeding Ampere: |
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90,00 EUR |
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Per GB data transfer: |
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0,45 EUR |
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Other services according to price list: |
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at www.rackbase.com |
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Minimum Duration: |
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12 months |
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Cancellation Period: |
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3 months |
| IP-Transit - Upgrade (optional) |
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Upgrade - 150 GB data transfer altogether
(additional 50 GB data transfer): |
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15,00 EUR |
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Upgrade - 200 GB data transfer altogether
(additional 100 GB data transfer): |
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25,00 EUR |
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Upgrade - 500 GB data transfer altogether
(additional 400 GB data transfer): |
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85,00 EUR |
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Upgrade - 1.000 GB data transfer altogether
(additional 900 GB data transfer): |
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185,00 EUR |
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Upgrade - 2.000 GB data transfer altogether
(additional 1.900 GB data transfer): |
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380,00 EUR |
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Bandwidth - Mbps, Gbps - see Accounting IP Transit |
upon enquiry |
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+++ All prices excluding German VAT +++ |
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Services
Rent-a-Server
